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Bowen Basin Index

Privacy Policy

Last Updated: May 20, 2026

Bowen Basin Index (“BBI”, “we”, “our”, or “the platform”) is committed to protecting the privacy of our users, visitors, listed businesses, and industry partners. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal and business information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

By using https://bowenbasinindex.com.au and any associated services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate, improve, and maintain the Bowen Basin Index platform and related services.

Directly Provided Information

Information voluntarily submitted by users or businesses may include:

  • names;

  • job titles;

  • business names;

  • business email addresses;

  • telephone numbers;

  • physical office locations;

  • website URLs; and

  • enquiry information submitted via contact forms or listing submissions.

Listing & Directory Content

Businesses may provide:

  • logos;

  • company descriptions;

  • service categories;

  • certifications;

  • social media links;

  • images; and

  • other promotional material intended for public display within the directory.

Account Information

For registered users or listing owners, we may collect:

  • usernames;

  • encrypted password credentials; and

  • account-related preferences.

Automated Technical Data

We may automatically collect technical and analytical information including:

  • IP addresses;

  • browser types;

  • device information;

  • referring pages;

  • operating systems;

  • cookies; and

  • website interaction data.

This information may be collected through analytics and performance tools such as Google Analytics and similar technologies.

2. How We Use Your Information

We use collected information to support and improve the industrial connectivity of the Bowen Basin and wider Central Queensland region.

Directory Operations

To create, publish, manage, and maintain business listings and directory content.

Communications

To send:

  • platform updates;

  • administrative notices;

  • enquiry notifications;

  • project tracker alerts; and

  • important service-related communications.

Users may opt out of non-essential communications at any time.

Enquiry Facilitation

To facilitate communication between users and listed businesses through the platform.

Platform Improvement

To analyze traffic patterns, improve user experience, optimize website performance, and enhance platform functionality.

Security & Fraud Prevention

To detect, prevent, investigate, and respond to:

  • fraudulent listings;

  • spam activity;

  • unauthorized access;

  • malicious behavior; and

  • technical security threats.

Content Aggregation

Some project information, listing details, and industry summaries may be sourced from publicly available information and reformatted, summarized, or curated for informational purposes.

3. Disclosure of Information

Public Listings

By submitting a listing, you acknowledge that business-related information intended for directory display may be publicly accessible to all users of the platform.

This may include:

  • company names;

  • contact information;

  • service descriptions;

  • logos;

  • locations; and

  • website links.

Service Providers

We may share limited technical or operational information with trusted third-party providers assisting with:

  • website hosting;

  • cloud infrastructure;

  • analytics;

  • spam prevention;

  • security monitoring; and

  • email delivery services.

Legal Requirements

We may disclose information where required by:

  • law;

  • court order;

  • government request; or

  • regulatory obligation,

or where necessary to protect the rights, safety, security, or integrity of BBI, its users, or the public.

No Sale of Personal Data

BBI does not sell, rent, or trade personal information, contact lists, or user data to third-party marketing companies.

4. Cookies & Tracking Technologies

BBI uses cookies and related technologies to improve website functionality and user experience.

Functional Cookies

These assist with:

  • login sessions;

  • user preferences;

  • navigation; and

  • website functionality.

Analytical Cookies

These help us understand:

  • website traffic;

  • user behavior;

  • category popularity; and

  • platform performance trends.

Third-Party Technologies

Some third-party services integrated into the platform may also use cookies or tracking technologies.

Managing Cookies

Users may disable cookies through browser settings; however, certain platform features may not function correctly if cookies are disabled.

5. Data Storage & Security

We take reasonable precautions to protect personal and business information from unauthorized access, misuse, loss, disclosure, or alteration.

Security Measures

Security measures may include:

  • SSL encryption;

  • secure hosting environments;

  • restricted administrative access;

  • security monitoring tools; and

  • website firewall technologies.

Risk Acknowledgment

While reasonable measures are taken to secure information, no internet transmission or electronic storage method is completely secure. Users provide information at their own risk.

6. Your Rights & Access to Information

Under Australian privacy laws, individuals may request access to or correction of personal information held by BBI.

Listing Updates

Registered users and business owners may update their listing information through their user dashboard where available.

Correction & Removal Requests

You may request:

  • correction of inaccurate information;

  • removal of personal information; or

  • deletion of a listing

by contacting us directly.

7. Third-Party Links

The platform may contain links to third-party websites, supplier pages, social media platforms, project websites, and external services.

BBI is not responsible for:

  • external website content;

  • third-party privacy practices;

  • security standards; or

  • policies of external services.

Users should review the privacy policies of external websites independently.

8. Data Retention

We retain information only for as long as reasonably necessary to:

  • operate the platform;

  • comply with legal obligations;

  • resolve disputes;

  • maintain business records; or

  • enforce our agreements.

Inactive accounts or outdated listings may be removed periodically at our discretion.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • changes in platform services;

  • legal obligations;

  • technological developments; or

  • operational requirements.

Updated versions will be published on this page. Continued use of the platform constitutes acceptance of any revised Privacy Policy.

10. Contact & Privacy Complaints

For questions, privacy concerns, correction requests, or complaints regarding this Privacy Policy, please contact:

Bowen Basin Index Administration
Email: info@bbindex.com.au
Website: https://bowenbasinindex.com.au
Location: Mackay, Queensland, Australia
Business inquiries: Monday–Friday (AEST)